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Wi-fi services

Introducing eduroam

eduroam (education roaming) is an international federation of academic institutions which allows its users to visit other organisations and use the same username and password as they would use at their home institution. Eduroam institutions span Europe, Asia-Pacific, Canada, and the USA.

Watch this brief video to find out more about eduroam.


Connecting to eduroam

Please ensure that you familiarise yourself with the eduroam (UK) Policy before you connect.

Most iOS, Windows and Mac devices can be easily set up to use eduroam with the Configuration Assistant Tool:

  1. Go to https://cat.eduroam.org and choose Activate Learning
  2. Download the installer for your operating system
  3. Run the Installer with your username@activatelearning.ac.uk, where 'username' is your standard college network account name (this could be different to you email address)

Notes:

  • Android is not currently supported by this tool
  • If the configurator does not work, try the generic instructions listed by OS/Mobile device below
  • Activate Learning users should ensure that their eduroam setup is working correctly at their site before visiting other eduroam institutions.

Activate Learning visitors

Activate Learning eduroam uses JANET Roaming Service Tier 2.
If you are visiting one of the Activate Learning colleges and are having difficulty connecting to the eduroam service, please contact your home institution IT Service Desk. If they are able to confirm that their eduroam profile is working correctly but you still cannot connect, please contact our IT Service Desk.


Generic Configuration instructions

SSID:The SSID is eduroam in lower case.

Username and password: This comes from your logon name and NOT your email address
Domain: The authentication domain is activatelearning.ac.uk. If prompted for an Outer or Roaming Identity (may also be known as Anonymous Identity), specify @activatelearning.ac.uk (nothing in front of the @ sign).

Wireless type: The device must support WPA2-Enterprise. It should automatically switch between WPA/TKIP and the newer WPA2/AES (which may be called WPA2-Enterprise on the device) based on what the access point it connects to is serving. Some clients (e.g. MS Windows) do not do this and hence require two profiles, one for each type. The EAP type is 'PEAP', if asked for a sub authentication type use EAP-MSCHAP v2.

RADIUS servers: If asked, the RADIUS server to authenticate against is: radius.activatelearning.ac.uk.


Troubleshooting

  • Check that a typo such as 'activatelearning.ax.uk' hasn't been used
  • Check that the certificate is set correctly
  • Check that the username is of the form abcd0123@activatelearning.ac.uk and not an email address.